Privacy Policy

This Privacy Policy explains how Kaarters ("Kaarters", "we", "us") collects, uses, and protects information when you use our distribution and delivery management platform, including our web dashboard and related services (together, the "Service").

We collect information in the following ways:

• Account information — name, email address, phone number, and role (admin, distributor, retailer, or rider) provided when you create an account.
• Operational data — records you create or manage in the Service, such as distributors, retailers, riders, orders, and delivery routes.
• Usage data — how you interact with the Service, such as pages visited and actions taken, collected automatically.
• Device information — browser type, IP address, and similar technical data.

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Authenticate users and secure accounts.
• Enable core features such as order tracking and route management.
• Communicate with you about your account or the Service.
• Monitor, troubleshoot, and improve the Service.

We do not sell your personal information. We may share information with:

• Other users within your organization's network where the Service is designed to share operational data (for example, an order shared between a distributor and a retailer).
• Service providers who help us operate the Service, under confidentiality obligations.
• Authorities, where required to comply with applicable law.

We use reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We use cookies and similar technologies to keep you signed in, remember your preferences (such as light or dark theme), and understand how the Service is used.

We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

Depending on your location, you may have rights to access, correct, or delete your personal information. You can update most account information directly in the Service, or reach out to us using the contact details below.

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above.

If you have questions about this Privacy Policy, please reach out through the support option available in your Kaarters dashboard.